FAQs

To deposit funds to your account, simply go here or click on "My Bank" under your account tab. Press "Deposit funds", select an amount, and use the various payment methods provided.

To purchase credits, head to our store or click the "Store" tab on our header. There you can use your funds to buy credits.

Although uncommon, users might notice a delay in their purchase. Everything is okay, it shouldnt take any longer than 30 minutes to process. If more than 30 minutes have passed and you still do not have your funds, contact us on via Twitter @TGN_Esports. If you are using cryptocurrency as the payment method, transactions can take up to 5 hours to get the required confirmations before our systems will update your funds. We advise using Coinbase or Blockchain wallets when sending funds to complete crypto transactions to ensure the best time processing transaction over the blockchain network.

All teams are able to be disbanded by visiting the “My Teams” page listed in the menu when clicking on your username.

To upload proof for your disputed match, click on the "Submit Proof" button on your match page.

Matches that have not been reported by opponents are automatically resolved after an hour of match time. Please wait for the match to automatically resolve if you notice this. We are not able to prematurely report ladder/wager matches.